Case study
This client is one of the top 5 specialist healthcare agencies in the UK
with an annual turnover of £135M. They offer recruitment and workforce solutions. Over the last 5 years,
they have completed 13 acquisitions and were listed on AIM in 2005.
With highly trained consultants, based in the UK and worldwide, they offer international,
national and regional searches for medical professionals; including Doctors, Allied Health Professionals and Social
Care Specialists, through their group of agencies.
They have received several industry awards, including recognition of excellent quality of service.
Given the nature of their business (massive number of employees), the challenge
facing the client was to find an integrated payroll and accounts management system at a lower cost.
QX took on the challenge with a detailed analysis of the client’s functions.
We identified 11 of the client’s group companies for the outsourcing process at the first stage.
A team of QX’s accountants, headed by a Chartered Accountant, were positioned at the client’s office.
Over the first week, the team took a close look at the client’s payroll and basic accounting functions.
The team then went through on-the-job training for two weeks, understanding the processes
and making observations. At the same time, QX and the client defined the service delivery parameters; setup
the technology in place at both ends; and documented policies and agreements.
By the end of the third week, the payroll function was migrated to QX overnight;
while the accounts team moved on to working at the client’s site for two more weeks. At the end of this
period, the accounting function was also moved to QX in a phased manner, beginning with further training
of the team in India.
Once all the functions had been migrated, QX shifted the focus to an ongoing review
of the delivery. Performance metrics are generated and discussed between QX’s and client’s management
teams on a monthly basis. QX has since then brought about several improvements in the processes and the
work continues to go through stringent quality review.
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Enormous cost savings (60% savings on annual accounting expenses)
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Dedicated offshore team headed by a Chartered Accountant who reports to the Finance Director, thus giving him 100% control of the process
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Improved quality and turnaround time