In addition to heading the India operations, Rajiv is responsible for mapping and executing long term strategies, overseeing QX’s extensive portfolio of cross-sector BPO services, and interacting with clients and employees. He is the primary decision-maker for QX and sets the tone for the company’s core values, ethics and culture.
In 2011, Rajiv joined QX from WNS, where he served as Senior Vice President for the company’s operations department, responsible for driving and executing business strategy. He has also worked in various capacities for companies like Deutsche Bank, Accenture, EXL, WNS and for clients like Aviva, Royal Sun Alliance and Prudential (US).
From 2004 to 2008, he was Vice President, Operations for Accenture. Under his leadership, his teams received the Dominion Award for best overall business performance and the Crown Award for service delivery excellence.
Rajiv continues to lead the QX leadership team responsible for developing, selling and delivering solutions to clients seeking BPO services to help them achieve optimum business performance. He graduated with an MBA from the National University of Singapore.