QX-CoE is an internal virtual organisation within QX, empowered and inspired by the top management’s vision of continual improvement by creating effective and efficient business processes, managing risks, improving processes using scientific methods and training people infuse excellence within the organisational culture.
What does CoE do?
Quality management
- Driving the quality management system based on the quality policy and quality objectives framed by the top management
- Resource planning to ensure competent people, effective infrastructure and favorable environment is available to maintain and enhance the quality of service
- Conducting risk assessments and treatment.
- Maintain documented information (process manuals, standard operating procedures, checklists, records) and controlling the documented information.
- Operational planning and control. Quality checks and controlled final delivery. Control of non-conforming outputs
- Periodic customer satisfaction surveys, complaints management and internal audits
- Top management review of the entire system
Information security management
- Driving the quality management system based on the quality policy and quality objectives framed by the top management
- Resource planning to ensure effective resources to secure information
- Regular information security staff awareness programs
- Controlled documented information
- Risk assessment and treatment
- Designing and maintaining the 114 security controls of ISO 27001
- Control monitoring and internal audits to ensure security is maintained
- Top management review of the entire system
Process excellence
- Six sigma projects based on DMAIC methodology
- Lean and Kaizen projects
- Process mapping and documentation
- Internal innovation committee to ensure capturing opportunities for improvement
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