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Why QX

Reasons to choose QX as your business process outsourcing partner.

Experience

Since 2004 when we began providing outsourced solutions to the UK accounting industry, our experience has deepened to embrace finance, accounts, payroll, recruitment, IT and software services.

Trusted by clients

Over 100 accountants, 30 recruitment agencies and various businesses of all sizes in the UK and US trust us to help them run their business. At 97%, the highest employee retention rate in the region, we ensure successful retention and transfer of clients’ process knowledge amongst their team members in India.

We work with a range of businesses

We provide business process outsourcing services to private limited businesses, PLCs, London Stock Exchange companies and public bodies. Whilst we operate within a number of sectors, we have developed specialised back office outsourcing services in the sectors of student accommodation, software development, media and publishing, the healthcare sector and recruitment agencies.

‘End-to-End’ outsourcing services

We understand that outsourcing is our business not our clients’. An experienced transitional team works with clients throughout the outsourcing process and provides on-going support for as long as they feel necessary. The same team also help identify the functions that would be the most beneficial to outsource.

We arrange for the documents to be picked up from anywhere in the UK and US, scan the relevant documents in a proper order, and upload them onto our FTP server. Alternatively, if clients wish to scan the documents in-house, they can directly upload the documents on to our FTP server.

Reporting

We also work on clients’ servers and as per their reporting tools. We help clients set up job responsibilities, methods to monitor our performance and measure the defined goals. They also get a single-point-of-contact who sends digital reports to them on a daily and weekly basis. And since QX is known for its quick turnaround times, all client issues are dealt with swiftly.

Technology

Our offices operate in a virtual “one-office” environment. A leased line connects our UK office with our centre in India. So, a call to the UK office can be directly patched through to the India centre, as needed. This technology is facilitated by:

  • 1

    Voice and Data connectivity through a dedicated international private leased circuit

  • 2

    High speed Internet connection

  • 3

    Video Conferencing facility

  • 4

    Secure Network

Flexibility to scale operations

We are flexible in terms of handling overloads, such as in the tax season. All teams work according to clients’ calendars and work hours to compensate for Daylight Saving and zonal time differences.

In case of additional workload, we even work on UK/US bank holidays and some members of our team are always available as a back-up to take on any additional work.

Award winning company

QX ranked in the 2013 Global Outsourcing 100┬« as a rising star in a number of categories. Though the exact rankings for 2014 are not out yet, we’ve been named among the Top Global Outsourcing 100 companies on the 2014 Outsourcing Professionals┬« (IAOP) Global Outsourcing 100┬« list.

We’ve also been awarded “Best KPO/BPO in Gujarat” in 2010, 2011 and 2013 by GESIA (Gujarat Electronics and Software Industries Association).

Commitment to quality and security

We are audited and accredited by the BSI Group and hold the following certifications to carry out work. ISO 9001-2008, Certificate # FS 557506, for High-end Delivery; and ISO: 27001-2013, Certificate # IS 585119, for excellence in Information Security. Moreover, QX is compliant with the UK Data Protection Act and has appropriate safety controls to protect information and intellectual property.

UK-registered company:

Founded and led by a KPMG-trained, UK Chartered Accountant- Chris Robinson, QX has is a company limited by guarantee, registered in England and Wales company number 04957862. Therefore, clients enter into contract with a British company. Also, since QX is regulated by UK laws, a part of the profit is repatriated to the UK economy in the form of taxes.

Locations

Our central hub in Skipton, UK houses our UK operations and facilitates personal interaction with clients. We have an office in New York, USA and our delivery centres are in Ahmedabad and Baroda in India.