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Vacancies

Onshore Client Service Partner

Department : QX - F&A

Location: London/Greater London
Closing date: 31/10/2020

Education

  • MBA in Finance or a Chartered Accountant/ ACCA or any equivalent qualification with 8-14 years of relevant work experience

Experience

  • 8+ years of work experience in F&A - strong knowledge of planning concepts. Knowledge of ERPs & other tools pertaining to F & A domains is an added advantage

Principal Accountabilities

  • Build positive and productive relationships with clients for business growth.
  • Attend regular meetings, discussions, teleconferences and visit client offices to strengthen the relationships.
  • Serve as the  point of contact for allocated client portfolio 
  • On need basis, provide support on pre sales
  • Build effective relationship with senior management staff of client onshore and the team
  • Manage highly visible, global and strategic, customer escalations with clear verbal and written communication with appropriate cadence of regular updates aligned to agreed expectations driving to a timely resolution. Conduct on - site visits as needed for major accounts or critical situations
  • Planning and overseeing new marketing initiative
  • Identify upsell/cross sell opportunities for additional products and services within set clients
  • Work closely with Key Stakeholders (UK & INDIA) on upcoming projects, assignments and initiatives.
  • Promote the company’s products/services addressing or predicting clients’ objectives
  • Visit Global QX offices for business purpose
  • Representing QX at onshore conference, events, workshops to market out products & business networkings

Desired Skills

  • Excellent proven customer service skills including strong negotiation and conflict management skills
  • Excellent written/verbal communication and presentation skills; including the ability to clearly articulate issues to both technical and non - technical audiences, and also explain impact in business terms.
  • Strong analytical and end - to - end problem solving skills .
  • Ability to multi - task and prioritize with a strong sense of urgency and getting to closure.
  • Willingness and ability to travel 
  • Ability to drive escalations through processes and spot process gaps and document / update processes
  • Demonstrated experience influencing people across functional boundaries and effectiveness working with global or international operations
  • Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
  • PMP /  Six Sigma certification

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