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Soft Skills Trainer

Department : QX KPO Services Pvt. Ltd

Location: Ahmedabad
Closing date: 27/03/2018

  • Coordination with AVP/Manager to identify individual and departmental performance gaps, planning learning and development strategies.
  • Crafted the Employee handbook and product process brief for all New Joiners, conceptualized the NEO (New employee induction) and executed roll out/implementation.
  • Creation of Training Manual, Trainer profile matrix, Escalation Matrix, Training programs Catalogue, Company Grooming guidelines.
  • Ensuring statutory training requirements are met & managing budgets.
  • To devise training strategy for various department.
  • Plan and execute training calendar for various “Training related programs”.
  • Responsible to design and deliver effective training content according to the requirements ensure adherence to training content.
  • Prepare training calendar on weekly and monthly.
  • Commence trainings as per schedule.
  • Managing continues professional development process with TNI’s and error logs.
  • Responsible for preparing training materials & content like presentations.
  • Responsible to assess individual  and the overall training programme ,evaluating feedback by using prescribed format and enhanced the effectiveness of future trainings.
  • Preparing reports of the programme and submitting to top management and making sure that the implementation of the concepts taught effectively.
  • Delivery of various soft skills & behavioural skills training.


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